FAQ

When can I expect my order?

To keep our prices as low as possible for you, Vip Fashion Clothing ships products directly from the manufacturer or supplier to you. The cutoff for orders is 5:00 PM. It takes approximately 1-2 working days (Mon-Fri) for your order to be processed successfully. The average delivery time is about 4-6 working days (Mon-Fri) to the United Kingdom.

The expected delivery time has passed, where is my order?

In most cases, orders are delivered within the expected delivery time. Unfortunately, an order may be delayed. Have you waited 3 extra days beyond the original delivery time and still haven't received your order? Please send an email to: info@vipfashionclo.com

What are the shipping costs?

When you order from Vip Fashion Clothing, you can always benefit from free shipping to the United Kingdom.

What payment methods can I use for my order?

Vip Fashion Club always offers secure payments. We accept:

• American Express
• Maestro
• Mastercard
  
• Visa

I'm missing some products, how is this possible?

Some orders are shipped in separate packages due to weight restrictions. To ensure product quality, the items you ordered may come from different suppliers. If you order multiple products at once, it is possible that they will not be delivered at the same time.

Don't worry, your order is on its way. The rest of the order is usually delivered within 1 to 3 days.

What should I do if I receive a damaged shipment?

Unfortunately, it may happen that your order gets damaged during delivery. As a customer, there's nothing you can do to prevent this. In this case, please contact our customer service immediately by sending an email to info@vipfashionclo.com. It is necessary to take photos of the damage and attach them to your email. In any case, your product will be replaced or refunded.

Please do not return the item without sharing the pictures with us. We will not be able to find a proper solution for you otherwise. Our customer service will process your message as quickly as possible and work with you to find the best solution.

What happens if you bought the wrong product, it doesn't fit, or you no longer want the item?

First, contact our customer service ( info@vipfashionclo.com). We will determine the best solution for you. If we are unsuccessful, you will only need to pay the shipping costs for returning the product to us.

Do you have any further questions?

Shopname: Vip Fashion Clothing
Address: 81 Fulham Road SW3 6RD Londen
E-Mail: info@vipfashionclo.com
Phone: +447575810212
Contactform: get in touch

We will try to answer your e-mail within 24 hours.

Opening hours:
Monday to Friday: 09:30 - 18:00
Saturday and Sunday: 12:00 - 17.00We will do our best to respond to your email within 24 hours.